It is possible for people receiving a phone call from a phone campaign to call back. If someone calls back the number they received a call from and that number is connected to a target in the audience for the campaign, they will be given a few options:
- Wait to be put through to a caller: As soon as someone calling is available to place a new call then they will be put through to the person calling back instead of making a new call, they will go through the script in the same way as if it was outgoing call.
- Arrange a callback: The person requesting the callback will be prioritised for outbound calls on their chosen day and so will be called back as long as calls are being made.
- Leave a voicemail: You can listen to this in the inbound call tab on the campaign overview and action as needed.
Note: These options are delivered by a generic message, which isn't changeable.
You can view a log of all inbound calls on the inbound call tab on your campaign overview page, which will display:
- How many calls have come in
- If calls have been answered
- Who the caller spoke with
- You will also be able to access any voicemails left